Refund policy

Returns & Refunds

At Woodland Comforts, each piece is crafted with care using premium natural materials. Because many of our items are made to order, we ask that you read this policy carefully before purchasing.

Made-to-Order Items Items made to order (including bookcases and custom finished pieces) are produced specifically for you and cannot be returned or exchanged unless they arrive damaged or defective. We begin production within 1–3 business days of your order, so please respond to our confirmation email immediately if you need to make changes.

Ready-to-Ship Items Unused, unaltered ready-to-ship items may be returned within 14 days of delivery. Items must be in original condition and packaging. Return shipping costs are the buyer's responsibility.

Damaged or Defective Items If your order arrives damaged, please photograph the damage (including all angles and the box/packaging) and contact us within 48 hours of delivery at team@woodlandcomforts.com. We will arrange a replacement or full refund at no cost to you.

Custom Orders All custom and personalized orders are final sale.

Refund Processing Approved refunds are issued to your original payment method within 5–7 business days of us receiving the return.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.